This research explores community-based methods deployed to lessen the impact of the COVID-19 pandemic in densely populated urban settlements, offering an in-depth analysis of the complexities and dynamics influencing the acceptance or rejection of COVID-19 protocols. Through Focus Group Discussions (FGD), comprehensive interviews, and questionnaires tailored to pandemic restrictions, the study explores the distinctive crisis-response experiences that align with their cultural and social norms. The study reveals that the key to the resilience and adaptability of marginalized communities during crises lies in integrating local knowledge and community-driven strategies. This case study enriches the literature on the resilience of marginalized communities in crises. It paves the way for future research into policy support and media literacy, underscoring the need to merge digital and local media approaches. It highlights the significance of community engagement and the validation of shared knowledge in comprehensive crisis management. © 2024