Trust in Merchants and E-commerce Platforms as Antecedents of Users' Purchase Intention in C2C E-Commerce
Penulis:Â Lettu Radja Pono, Viky George;Â Wuri Handayani, Putu;Â Sandhyaduhita, Puspa Indahati;Â Azzahro, Fatimah
Informasi
Jurnal5th International Conference on Computing Engineering and Design, ICCED 2019
PenerbitInstitute of Electrical and Electronics Engineers Inc.
Halaman -
Tahun Publikasi2019
ISBN978-172812094-2
Jenis SumberScopus
Sitasi
Scopus: 5
Google Scholar: 5
PubMed: 5
Abstrak
This study analyzes antecedents of customer trust on conducting e-commerce transactions by evaluating customer trust on the sellers and e-commerce platform. This study uses structural equation modeling (SEM) to test relationships among the aforementioned factors. The sample comprises 435 respondents of e-commerce users in Indonesia. The findings suggest that users trust in sellers are influenced by information quality, service quality and seller's reputation. Meanwhile, users trust on e-commerce platform are influenced by information quality, system quality, third party certification and e-commerce platforms' reputation. © 2019 IEEE.
Dokumen & Tautan
